Shipping policy

 

Products are shipped from Canada.
Some special orders are shipped from abroad (for deliveries in Canada, customs fees and taxes will be paid by Tisse et File).

ORDER PROCESSING AND DELIVERY TIMES

Orders are generally mailed out the next business day, Tuesday through Friday. Delivery times generally vary between 3 and 10 business days depending on the item and destination.
Some orders may require a longer processing or delivery time for reasons that are often beyond our control. In this case, we will inform you by email.

SHIPPING COSTS

The shipping costs will be automatically calculated when you go to the checkout based on the weight and size of the package. We use Canada Post or another carrier to deliver orders.
Orders with a purchase of equipment and equipment in excess of $250 are sent at our expense almost everywhere in Canada. Costs may be applied later for remote areas.
If you want to pick up your order at our head office in Mercier, Quebec, simply check the box provided for this purpose when you go to the checkout. We will contact you as soon as your order is ready to be picked up.

CUSTOMS AND IMPORT TAXES

Customs and import taxes are payable by the buyer. For shipments outside Canada, customs duties and any other applicable taxes will be payable by the buyer.
We cannot be held responsible for delays caused by customs processing.

DELIVERY ADDRESS

When shipping, we use the address you give us, so please make sure it is up to date and there are no errors.
Indeed, we are not responsible for parcels lost or returned due to a bad address: lost parcels would not be refunded and returned parcels would incurs costs related to the return and then the re-shipment of the order.